Shipping & Returns
Shipping Policy
At FDM of Lexington, we strive to make the shipping process as smooth as possible for our customers. We offer various shipping methods to ensure your mattress reaches you in a timely manner. Our packaging is carefully chosen to protect the integrity of the products, and we aim to keep the shipping costs reasonable to provide you with the best value.
When it comes to shipping, we believe in transparency and reliability. We want you to feel confident in your purchase, knowing that your order will be handled with care and delivered efficiently.
Return & Exchange Policy
You can exchange your mattress purchase one time after the original purchase, within 100 days of purchase, for a mattress of equal value, provided you have slept on it a minimum of 30 nights and have kept it in like-new condition by using a mattress protector. You may not return products purchased. You may not exchange open box products (comfort exchanges or floor models) or goods obtained as a warranty replacement. Specialty sizes such as Split King, California King, and Split California King are not eligible for exchange under the 100-night sleep trial. Also, adjustable foundations, pillows, mattress protectors, and sheets are not eligible for exchange under the sleep trial.
Helix and Leesa Warranty
This limited warranty extends to mattresses manufactured by Brooklyn Bedding, LLC d/b/a Helix and Leesa and purchased directly from Helix or Helix's/ Leesa's authorized retailers (the "Mattresses”). This limited warranty includes the Helix Standard Mattress and Helix Kids Mattress (“Standard Mattress”), Helix Plus Mattresses (“Plus Mattresses”), the Helix Luxe Mattresses (“Luxe Mattress”), the Helix Elite Mattresses ("Elite Mattresses") and the Birch and Birch Luxe Natural Mattresses, which collectively will be referred to as Mattresses (plural) or Mattress (singular) unless otherwise noted. Some parts of this limited warranty also extend to covers sold with Mattresses ("Mattress Covers"). Mattresses are designed to work on a firm, solid-surface, on a bed base that is structurally capable of supporting the weight of the Mattress and user(s).
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